Return Policy

No Refund Policy for Custom Garments

Thank you for choosing to purchase custom garments from PrettyGirlsCraft.  We take pride in creating unique and personalized items that meet your specific preferences. However, please note that due to the nature of our products, we have a strict no refund policy for custom garments. We kindly ask you to carefully review the following terms before placing your order.


Customization Process: When you place an order for a custom garment, our team begins the process of designing, tailoring, and creating a product that is unique to your specifications. This involves time, effort, and resources, which cannot be recovered once the customization process has started.


Clear Communication: We strive to maintain clear communication throughout the customization process. Before placing your order, it is essential to provide accurate measurements, detailed design preferences, and any other necessary information. We strongly encourage you to double-check the provided details to ensure accuracy. Any changes requested after the order is placed may incur additional charges and may not be feasible to implement.


Quality Assurance: We are committed to delivering high-quality products. Our team diligently inspects each custom garment before shipping to ensure it meets our quality standards. In the unlikely event that you receive a defective item, please contact us within [number of days] of receiving your order, and we will work with you to resolve the issue.


Exceptions: While our general policy is a strict no refund policy for custom garments, we understand that exceptional circumstances may arise. If there is a clear mistake or error on our part during the customization process, we will gladly review the situation on a case-by-case basis. Please reach out to us directly with any concerns, and we will do our best to find a satisfactory resolution.


Cancelation Policy: If you wish to cancel your order for a custom garment, please notify us as soon as possible. Depending on the stage of customization, a cancellation may be possible, but it is not guaranteed. If we have already invested significant time and resources into your order, a cancellation may not be feasible, and any refund offered will be at our discretion.


By placing an order for a custom garment, you acknowledge that you have read, understood, and agreed to our no refund policy. We are here to assist you and ensure a positive experience, so please don't hesitate to contact us if you have any questions or concerns.